Support — Rot & Ferment
For the app Rot & Ferment (package com.watak.rotandferment) on Android and iOS.
My purchase didn't unlock anything
Purchases (Remove ads, extra crocks, the permanent income boost, time skips) are processed entirely by the Google Play Store or Apple App Store — if a purchase went through on the store's side but the game doesn't reflect it, email the address above with your order/receipt id from the store and the platform you're on, and it'll get sorted out directly.
I lost my progress after reinstalling or switching devices
Your cellar is saved only on your device — there's no account or cloud sync, so progress doesn't currently carry across a reinstall or a new device. If this happened around a purchase, email the address above; the purchase itself is safe on the store's side even if local progress isn't.
An ad didn't give me the reward it promised
Every ad in the game is optional and only ever offered right after a sale — watching one is always your choice, never forced. If you watched one fully and didn't get the reward, that's worth reporting; email the address above with roughly when it happened.
Reporting a bug
Email the address above with what you were doing when it happened and, if you can, what device and OS version you're on. Screenshots help.
Privacy
See the privacy policy for what the game does and doesn't collect.